Returns & Exchanges
At The Lilith Store, we want you to feel empowered in your fashion choices, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase doesn't perfectly fit your style, our dedicated team is here to ensure a smooth exchange or full refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and labels are still attached and intact.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing